Field Service & Repair
A 24/7 emergency line and 46 factory-trained technicians across Canada and the US.
What's Included
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Advantages
Why Choose Tollaston for Field Service & Repair?
24/7 emergency response
Production-down calls reach a live technician any hour, any day.
46 technicians, coast to coast
Factory-trained coverage across Canada and the US means a technician is never far from your floor.
Parts stocked in Vaughan
Common spindle, control and electrical components ship from our own warehouse, not overseas.
We service what we didn't sell
Legacy and other-dealer equipment gets the same technicians and the same response.
How It Works
The Field Service & Repair Process
Call the emergency line
Describe the machine, the fault and any error codes — the line is answered 24/7.
Remote diagnosis
A technician walks through diagnostics by phone or remote connection, which resolves many faults without a visit.
Technician dispatch
If an on-site visit is needed, the nearest factory-trained technician is dispatched with likely parts in hand.
Repair and verification
The technician repairs the fault and verifies the machine runs to spec before leaving your floor.
Documented follow-up
We log the repair and flag any pattern worth addressing with preventive maintenance.
FAQ
Field Service & Repair Questions
Answers to common questions about our field service & repair service.
It depends on your location relative to our five branches, but the 24/7 line prioritizes production-down calls and many faults resolve remotely before a truck is even needed.
No — we service equipment across every line we sell, and most other brands too. Send us the model and we'll tell you what our technicians and parts stock can cover.
We stock common parts in Vaughan and can source most others directly from the OEM; we'll give you a lead time before you commit to a repair.
Remote diagnosis, a technician dispatch if needed, the repair itself, and a documented report — parts and travel are billed per your service agreement.
Ready to Discuss Field Service & Repair?
Our team has 32+ years of experience supporting Canadian manufacturers with expert service and technical support.
32
Years in Business
4,800+
Machines Installed
46
Factory-Trained Technicians
Get in Touch
Tell us about your needs and we'll recommend the right service solution for your operation.
Or email our service team at [email protected]
More Services
Other Services We Offer
Tollaston provides complete lifecycle support for every machine we sell.
Installation, Commissioning & Training
Rigged, leveled, commissioned and running to spec before we hand you the keys.
Preventive Maintenance Plans
Tiered annual plans that catch wear before it becomes downtime.
Applications Engineering
Time studies and real test cuts at the Tech Centre, before you ever place an order.
